This Privacy Policy explains how Appricots Tech Private Limited ("we", "us", "our"), registered in Salem, Tamil Nadu, India, collects, uses, shares and protects your personal data when you use the Eatto mobile app (the "App") to browse restaurants, order food and track deliveries.
By creating an account or using the App, you agree to this policy. If you do not agree, please do not use the App.
1. Information we collect
Information you give us
- Account details: name, mobile number, email address and password or login credentials.
- Delivery details: saved addresses, landmarks and delivery instructions.
- Order details: items ordered, restaurant, order history, ratings, reviews and support messages.
- Family member details: if you use the "Add Family Member" feature, the names and related details you enter for those members. Please add only people who have agreed to be added.
- Profile photo or images you upload, if any.
Information collected automatically
- Location: your device location (precise or approximate) while you use the App, to show nearby restaurants, set your delivery address and track your order.
- Device and usage data: device model, operating system version, app version, language, IP address, and how you use features of the App.
- Crash and performance data: error reports and diagnostics that help us fix bugs and keep the App fast.
Payment information
Online payments are processed by third-party payment providers. We do not store your full card number, CVV, UPI PIN or net-banking credentials. We receive only the payment status and a transaction reference.
2. How we use your information
- To create and manage your account and verify your identity.
- To process orders, arrange delivery and show live order status and delivery tracking.
- To show nearby restaurants and calculate delivery distance and charges.
- To send order updates, receipts and service messages.
- To provide customer support and resolve disputes or refunds.
- To detect and prevent fraud, abuse and security incidents.
- To monitor stability, fix errors and improve the App.
- To comply with legal obligations under applicable Indian law.
We do not sell your personal data.
3. Who we share it with
We share only the data needed for the purpose, with:
- Restaurants: your name, order details and delivery instructions so they can prepare your order.
- Delivery partners: your name, phone number, delivery address and live location during an active order.
- Service providers who help us run the App, listed below.
- Authorities when required by law, court order or to protect rights, safety and security.
- A successor entity if we merge with or are acquired by another company, subject to this policy.
| Service provider | Purpose | Data involved |
|---|---|---|
| Amazon Web Services (EC2, S3) | Server hosting and file storage | Account, order and uploaded image data |
| MongoDB Atlas | Database hosting | Account, address and order data |
| Google Maps Platform | Maps, location and address display | Location and address data |
| Ola Maps | Maps, search and routing | Location and address data |
| Sentry | Crash and error reporting | Device information and error logs |
| Payment providers | Processing online payments | Payment status and transaction reference |
These providers process data under their own privacy policies and are permitted to use it only to provide their services to us.
4. App permissions
- Location: used to find nearby restaurants, set your address and track delivery. You can deny or turn this off in your device settings; you can still enter an address manually.
- Camera / photos: only if you choose to upload a profile picture.
- Notifications: to send order status updates. You can turn them off in your device settings.
- Internet access: required to use the App.
We do not access your contacts, SMS messages or microphone.
5. Data retention
We keep your data while your account is active and as long as needed to provide the service. After you delete your account, we delete or anonymise your personal data within 30 days, except data we must keep for legal, tax, accounting, fraud-prevention or dispute-resolution purposes (for example, transaction records), which is kept only for the legally required period.
6. Data security
We use reasonable safeguards, including encrypted connections (HTTPS), access controls and secure cloud infrastructure, to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your login details private.
7. Your rights and choices
Under applicable law, including India's Digital Personal Data Protection Act, 2023, you may:
- Access the personal data we hold about you.
- Correct or update inaccurate data (most details can be edited in the App).
- Request deletion of your data and account.
- Withdraw consent for location access or notifications at any time through your device settings.
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India.
To use these rights, contact us using the details in section 12.
8. Account and data deletion
You can request deletion of your account and associated data in either way:
- In the App: Profile → Settings → Delete Account.
- By email: write to support@eatto.example from your registered email or phone number with the subject "Delete my Eatto account". We will confirm and complete the request within 30 days.
When deleted, your profile, addresses, family member details and order history are removed or anonymised, except records we are legally required to retain.
9. Children's privacy
The App is intended for users aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe a child has given us personal data, contact us and we will delete it.
10. Data storage and transfers
Your data is stored on secure servers of our cloud providers, which may be located inside or outside India. Where data is transferred, we take steps to ensure it is handled in line with this policy and applicable law.
11. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with an updated date, and notify you in the App for significant changes. Continued use of the App after changes means you accept the updated policy.
12. Contact us
Appricots Tech Private Limited
Salem, Tamil Nadu, India
Email: support@eatto.example
Grievance Officer: [Name], support@eatto.example