Privacy Policy
Last updated:
This Privacy Policy explains how Eatto (“we”, “us”, or “our”) collects, uses,
and protects personal information when you use our website, mobile applications,
and related services (collectively, the “Services”).
Information We Collect
- Account information: Name, phone number, email address, and password when you create an account.
- Order details: Delivery address, order items, payment method, and transaction history.
- Location data: Approximate or precise location (for delivery and partner apps, with your permission).
- Device and log data: IP address, device information, app usage, and logs used to improve performance and security.
How We Use Your Information
- To create and manage user, restaurant, and delivery partner accounts.
- To process and deliver food orders placed through the platform.
- To communicate with you about orders, support requests, and service updates.
- To improve our Services, including analytics and product development.
- To comply with legal obligations and enforce our terms and policies.
Sharing of Information
We may share your information with:
- Restaurants: so they can prepare and fulfil your orders.
- Delivery partners: so they can pick up and deliver your orders.
- Service providers: such as payment gateways, SMS and email providers, analytics tools, and hosting providers.
- Authorities: when required by applicable law or to protect our legal rights.
Data Retention
We retain personal information for as long as necessary to provide the Services,
comply with legal obligations, resolve disputes, and enforce our agreements.
Security
We use reasonable technical and organizational measures to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security
of data transmitted or stored electronically.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete
your personal information, or to object to certain processing. To exercise these
rights, please contact us using the details below.
This document is a general template and does not constitute legal advice. Please
review it with a legal professional to ensure compliance with local regulations.
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